Question 1

How do I book an Umrah trip?

Accepted Answer

Browse the available trips, choose the one that suits you, then follow the booking steps, enter traveler details, and complete payment.

Question 2

What payment methods are available?

Accepted Answer

We support secure payment via ShamCash. Seats are held temporarily until payment is completed.

Question 3

What documents are required to book?

Accepted Answer

You need a valid passport for each traveler. Documents are uploaded securely and deleted automatically after the retention period.

Question 4

What is the cancellation and refund policy?

Accepted Answer

If the agency or admin cancels, you receive a full refund. If the pilgrim cancels, a cancellation fee applies per the platform policy.

Question 5

Are the agencies on the platform licensed?

Accepted Answer

Yes, we work only with licensed and verified travel agencies, and each agency verification is shown on its profile.

Question 6

Can I book for my whole family in one trip?

Accepted Answer

Yes, you can add several travelers within a single booking and enter the details for each one.

Frequently Asked Questions