Get in Touch
Our dedicated team is ready to help you at every step of your journey. Whether you're a pilgrim seeking assistance or a travel agency looking to join our network, we're here for you
Under 24 hours
Average response time
97%
Customer satisfaction
7 days
A week, available to serve you
How Can We Help?
General Inquiries
Questions about the platform, how to book, or any info you need before your journey
Booking Support
Help with an existing booking, updating traveler info, or tracking payment status
Agency Registration
Want to list your trips on the platform? Contact us to learn about registration and plans
Complaints & Disputes
Had an issue with an agency or booking? Our team intervenes to resolve disputes fairly
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible
Contact Information
You can reach us directly through any of the following channels
Phone
+963 911 000 001
Available Sunday to Thursday, 9 AM - 6 PM
Address
Damascus, Syria
Hi Umrah platform headquarters
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